Identity Governance Assessment
Is Your Help Desk Prepared for Social Engineering?
You’ll get identity control test evidence, a staged verification control for help desk password and MFA resets, and a 90-day remediation roadmap. All delivered in 30 days, or we refund the assessment fee.
Backed by Our Accelerynt Guarantee
Our Accelerynt Guarantee
We deliver identity control test evidence, a staged verification control, and a remediation roadmap in 30 days. Organizations use this identity governance assessment when validating help desk security under board pressure or after identity incidents. If we don’t identify vulnerabilities and stage a verification control ready for deployment within 30 days, we refund your fee.
The Problem
The Gap Between Policy and Practice
Untested Protocols
Password and MFA reset policies exist in documentation. Help desk handles dozens of resets daily. Verification steps remain untested during password resets. The Clorox lawsuit demonstrates the cost when policy and practice diverge.
Outsourced Risk
Help desk operations outsourced to a third party. The contract includes security requirements. The provider passes SOC 2 for their processes. No validation confirms they follow the organization’s verification protocols for password and MFA resets or access changes.
Missing Control Evidence
The audit committee asks for identity governance control effectiveness. Policy documents show verification requirements. No testing data proves help desk verification procedures are followed. Risk from untested controls remains unknown.
What Testing Reveals About Help Desk Security
- Testing shows whether callback verification happens during password resets or if staff approve requests based on caller information.
- Emergency access procedures either hold under after-hours pressure, or get bypassed when requests arrive outside normal verification windows.
- The assessment reveals how support staff respond when impersonation attempts request credential resets through standard channels.
- MFA reset workflows demonstrate if multi-step authorization protocols are followed or if single-channel confirmations process the changes.
- Privileged account resets show whether security teams receive escalation notifications or changes proceed without identity governance review.
- Clorox’s $380M breach resulted from help desk staff bypassing verification protocols during credential resets.
Quick Self-Assessment
If any of these patterns look familiar, this help desk security assessment delivers immediate value.
- Help desk handles password and MFA resets for 500+ employees?
- Identity operations outsourced or distributed across multiple locations?
- Board or regulatory pressure to prove help desk security works?
- Password and MFA reset policies documented but never tested?
- Compliance audit requiring control effectiveness evidence?
- Open to staging verification control during engagement?
Our Testing Methodology
Here’s how we test help desk verification across phone, email, and ticketing channels using controlled social engineering testing.
Social Engineering Tests
We execute controlled reset requests through service desk channels including phone, email, and ticketing systems. We test password resets, MFA bypass scenarios, and emergency access procedures. We include executive impersonation attempts and after-hours requests.
Policy Validation
We review the documented reset procedures and verification requirements. We compare the actual reset events against policy requirements. We assess the escalation paths, notification steps, and audit logging of identity activities.
Control Deployment
We stage a verification control ready for your approval. Examples include callback verification, approval notifications, or multi-step authorization. We deliver the full configuration documentation and implementation guidance for production deployment.
Timeline
30-Day Assessment Timeline
We deliver this clarity fast—here’s what happens in each phase.
Week 1
Discovery & Planning
We review the identity and help desk policy documentation. We conduct stakeholder interviews with IT support, Security, and Governance. You approve the testing scenarios and we obtain authorization for controlled social engineering testing.
Week 2–3
Control Testing
We execute the social engineering tests across phone, email, and ticket channels. We validate the escalation paths and verification protocols. We compare the documented policies against actual reset events. We assess the audit logging and monitoring.
Week 4
Reporting & Control Staging
We document the vulnerabilities and compliance gaps. We develop the prioritized remediation roadmap. We stage the verification control with configuration documentation. We deliver the board-ready risk report and executive presentation.
In 30 days, you’ll have tested evidence, a verified control, and an actionable roadmap.
What You Get
Test evidence, deployment-ready control, and action plan
Social Engineering Test Results
Documentation of controlled reset attempts with evidence of bypasses and verification failures across all channels
Technical Control Test Results
Validation of your escalation paths, notification protocols, and audit logging with comparison against the documented policy requirements
Executive Risk Summary
Board-ready report with vulnerability findings, compliance gaps, and the quantified business impact of each identity control failure
Remediation Roadmap
Prioritized action plan with contract language improvements, technical controls, and process updates ranked by risk reduction impact
Staged Verification Control
A tested verification control with complete configuration and implementation documentation. You review and approve before production deployment.
Executive Presentation Deck
Visual summary of findings, test evidence, and remediation priorities formatted for board or C-level review
Test Reset Protocols Before Attackers Do
Ready to prove your identity controls work before an attacker tests them?
Our Accelerynt Guarantee: if we don’t identify vulnerabilities and stage a verification control ready for deployment within 30 days, we refund your fee.
Let’s Talk
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